5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of providing the support that property managers want, but also often do not due to a lack of ongoing excellent control procedures.
Safety guard companies are unlike any vendor that a property manager usually hires. If you hire a painter, you are able to see whether they do their tasks by taking a look at the walls. But when you hire a security guard business, how often can you determine if the protector company is performing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it is important to implement a system of verification and quality control to ensure that issues connected with the deficiency of performing these tasks do not start to happen.
In this article we will discuss five (5) easy steps to enhancing your security guard service and achieving everything you imagine as your perfect keyholding.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they can start working as security guards. If your condition is one of these states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security company and ask yourself does it seem adequate.
It is also your security guard company performing history and drug screenings on all your guards until they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent method to display if the protector is a good match for your property is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This initial conversation can tell you a lot on what to expect from that guard and it provides you a chance to ask a different guard if you think that it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every guard to the business itself, in several cases the shield’s orientation to his delegated property is not quite as complete. We call the orientation for the delegated property”Site Specific Training”. Learn What your site specific training resembles:
• Can it happen at your premises?
• Just how long is each officer trained?
• Just how long does the security company double bank?
• How thoroughly are your article requests clarified?
Determine the answer to every one of the questions and be certain that they fit with what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your site special training to get an understanding of what goes on preparing a guard to work in your premises.
Protect supervision is one of the main factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their duties. If the guards are not being supervised, they start to feel that their work is not important and they start to see themselves as not as a part of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of remote oversight that prove most effective are:
In case your guards must make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re in your premises. These tracking systems allow the security guard business to track the log and time the activity of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports that empower the security guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of these reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in regularly with the security guard company provides a method of earning certain that each guard is secure and alert. By having guards check-in regularly with the security guard business, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your guards are almost always great ways of finding out exactly what is occurring with your security while you are not there. Through these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they know their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be confident that the adviser is not really a security guard business. If that’s the case, your audit is guaranteed to develop issues with your current security guard business.